How can I find the part(s) I need?
There are several ways to locate the parts you need.
If you know the Category (Detroit, Twin Disc, Allison, Gauges, or Accessories) go to the tabs on upper central part of our website. Select the category and a list of the specific model will appear. Select the specific model and a series of part pictures will be displayed. Scroll down to find your part. You will know it when you see it and that part is specifically for the model selected
I can’t find the part I am looking for!
Please contact us via e-mail at email@example.com or phone 1-888-433-4735 (if in the USA) or 305-545-5588 (if outside the USA). We will help you navigate the site to find the parts you need and complete your transaction. We would like you to have the best experience possible when using our site. Please also let us know if there is anything we can do to improve our site to make your future experience a more pleasant one.
How can I complete my order if there are one or more parts that are not listed online?
Contact us directly via e-mail at firstname.lastname@example.org or phone 1-888-433-4735 (if in the USA) or 305-545-5588 (if outside the USA). We will add the specific part(s) you can’t find to our website and help you to complete your special order purchase.
Diesel Pro Power carries more than 2 times the number of parts displayed on our site but has limited the display to the most popular parts that customers purchase online. This is to avoid overwhelming our customers with too many parts.
How can I confirm that the parts listed online are the correct ones for my application?
To completely eliminate the possibility of error you must be sure to:
Then select your engine or transmission model from the list of engine and transmission models we service. To do this, go to the left hand column of our home page, place pointer icon directly over the type of application that applies to your inquiry (ex. Detroit Diesel, Twin Disc, Allison, Engine Gauges, Marine Accessories). Choose model of engine or transmission. Scroll down until you find your model. Once selected, a series of parts pictures will be displayed. These parts are specific for the engine or transmission model selected. There will be no errors. Scroll down to find your part. You will know it when you see it. You will find part number and description for further confirmation.
If you would like to confirm if a part listed online is specific to your engine, provide us with your engine serial number and we will conduct a part search through our software to confirm if the part listed on our website matches your particular engine.
Once you have completed the 3 steps above, you can be assured that you have selected the right parts.
Please note that if at anytime you have questions, you can reach us via e-mail us at email@example.com (for English) firstname.lastname@example.org (para Español) or telephone at 1-888-433-4735.
Do the online pictures represent actual part I will be receiving?
Yes, the pictures online represent the actual part(s) you will receive.
Will I receive the quantities shown on the online picture?
Yes, the quantities shown on the online pictures represent the quantities you will receive.
Are the items in my shopping cart in stock?
All parts listed online are usually in stock and ready to ship out within 24hrs.
When will my order ship?
All orders ship within 24hrs of order placement and upon payment confirmation.
When will I receive my order?
Your order will ship out within 24 hours. according to the shipping method you have selected during your checkout process. Depending on your shipping destination, typically, domestic Ground arrives in 1 to 5 business days, Express in 3 business days, 2nd day in two business days, and Overnight within 1 business day. For international orders, Priority shipments usually arrive within 1 to 3 business days and Economy shipment usually within 5-10 business days, depending where the item is being shipped.
Can I pick up my order directly at Diesel Pro’s warehouse?
Yes, simply follow the standard ordering process and enter your full name and/or company name along with our company address in the "ship to" address section provided as follows
First name: Your first name
Last name: Your last name
Company name: Your company name
Address Line 1: 760 N.W. 4th Street
Zip Code: 33128
How do I calculate shipping charges within the United States?
Add the items and quantities you would like to purchase to your shopping cart, then enter your zip code in the blank box location on the bottom left of the shopping cart page. Click GO after entering your zip code. Select shipping method from dropped down menu and you will receive your estimated shipping cost. Please note, postal code should be removed from shipping calculator as this may interfere with order processing. Proceed to checkout upon completion of your shopping cart. Shipping charges will be added during checkout process.
How do I calculate shipping charges for countries outside of the United States?
For estimated shipping charges of your overseas order, send us an email at email@example.com (English) firstname.lastname@example.org (para español) with items and quantities you would like to order along with your ship to address and we will provide you with the freight charge and estimated delivery time. Please be sure to indicate the airport or port where we would be shipping.
Can I pay my order via Wire Transfer?
Yes. Please send us an email at email@example.com (for English) firstname.lastname@example.org (para Español) with copy of your shopping cart, full name, company name (if available) and shipping address. We will forward you our wire transfer instructions upon receipt of your information. You can also send this information via fax at 305-545-8217.
Can I pay my order via Check?
Yes. Simply mail us your check (made out to Diesel Pro Power Inc.) directly to our address included below. Be sure to include a copy of your shopping cart, along with your billing and shipping instructions. We will process your order as soon as your check has been cleared and funds have been confirmed by our bank.
Address: Diesel Pro Power Inc
760 N.W. 4th Street Suite 100
Miami, Florida. 33128
Attn: Online Orders
My country is not listed in Google Checkout
This rarely happens however, if you run into this situation, please contact us immediately by phone 1-888-433-4735 (if in the USA) or 305-545-5588 (if outside the USA). Via e-mail at email@example.com (English) firstname.lastname@example.org (para Español) we will gladly help you complete your order.
I am a reseller and have a valid Florida resale tax certificate. Can I place my order and be exempt from sales taxes?
Unfortunately, our website is not able to reduce the sales taxes for orders shipped to resellers within the state of Florida. You may however, complete your order online including sales taxes then fax us your valid resale certificate along with your online order confirmation number and we will arrange a full credit for sales taxes paid within 48 hours. We must receive resale tax certificate within 24 hours of order completion.
Are the parts listed online original?
All parts listed on our website are premium aftermarket Diesel Pro Parts manufactured for us under our brand name. All of our parts meet OEM (Original Equipment Manufacturer’s) or exceed specifications. All original equipment manufacturers names, drawings, and parts numbers are used for identification purposes only, and we are no way implying that any of our parts are original equipment parts.
Who manufacturers your parts?
Diesel Pro Premium aftermarket parts are manufactured for us under our brand name. We have been in business over 20 years working closely with over 200 factories to provide the list of parts we offer online. Our parts are manufactured to meet OEM (Original Equipment Manufacturer)or exceed specifications and are backed by Diesel Pro Power Inc. Diesel Pro Power Inc has been in business since 1989 backing all its products.
How can I return my used core?
Please refer to the following link on our website for core return details.
All re-buildable used cores must be shipped directly to our warehouse within 30 days of invoice date with all transportation charges prepaid. Our warehouse is located at 761 NW 3rd Street, Miami, Florida. 33128. Please be sure to reference your invoice number to properly credit your account.
Why should I do business with Diesel Pro?
Can you ship directly to me in the USA or outside the USA?
Yes, we will ship directly to you in the USA or outside the USA according to your instructions.
How can I confirm that my order is being processed?
Upon completion of your online order, you will immediately receive an email from both Diesel Pro Power Inc and Google checkout confirming your four-digit order number. We process all orders within 24 hours of payment confirmation. Once the order is shipped out, you will receive an email your tracking number. You can use your tracking number to check the status of your order directly online at anytime.
I would like to ship order to a local forwarding company
No Problem. Simply enter your complete billing information including full name/business name as it appears on your credit card statement followed by your local forwarding company's shipping information including a contact name, phone number and address.
I would like to ship order to a local forwarding company and do not want to pay sales taxes
Simply enter your complete billing information including your full name/business name as it appears on your credit card statement followed by your local forwarder’s shipping details including a contact name and phone number.
Unfortunately, our website is not able to reduce the sales taxes for orders shipped within the state of Florida. You may however, complete your order online including sales taxes then fax us your airway bill or bill of lading showing your name, our company name, and our commercial invoice number. We must receive proof of export within 7 business days of invoice date
. Fax or e-mail proof of export to 305-545-9557 or e-mail email@example.com
. We will arrange a full credit for sales taxes paid within 48 hours.
I need some technical help
Diesel Pro Power will provide you with technical information as it relates to navigating our website, locate parts, placing order, and shipping related questions.
All questions that relate to engine troubleshooting, diagnosis, and installation must be referred to your mechanic and/or the original equipment manufacturer owner’s manual for your specific equipment. Diesel Pro Power is not in a position to replace the physical inspection, troubleshooting or diagnosis of equipment from remote locations.
I forgot my password or would like to change my password
No problem. From Google checkout, underneath sign in box on right side, click on “can’t access your account?” This will take you to another screen where you can reset your password by entering the email address you used to sign in to your Google Account. If you are a Gmail user, type your Gmail username. You will receive an email with the subject “Google Account Recovery” which will include a password reset link. Follow this link and enter a new password.
May I receive my order without having to sign for the package?
You can send us an e-mail with your order confirmation number, informing us that you need the package to be sent without requiring a signature when being delivered, and we will make the necessary arrangements..